Crawford & Company
Crawford & Company, the world's largest independent insurance adjuster, is based in Atlanta and as of 2007 retains a network of more than 700 offices in 63 countries. Affiliated companies include Broadspire,
In 1941 Jim Crawford, an insurance claims manager, founded Crawford & Company with the idea that an independent claims-adjusting firm could provide insurers with a cost-effective and efficient alternative to in-house adjusters. The concept occurred to Crawford while he was observing milk trucks making their morning rounds. Several companies delivered milk to different houses in the same neighborhood, essentially following the same route. He figured that an independent delivery firm could make all the deliveries for the various dairies and do so more quickly and economically. He then applied
As his company rapidly expanded, Crawford emphasized the continual training and development of his employees. In 1946 he began an internal training program for his associates. The program, now called Crawford University, set the industry standard in claims administration. Such training helped Crawford & Company become the industry leader in claims administration in the United States. The company's motto, "Top Quality, Promptly," reflected Jim Crawford's mission to handle all claims adjustments thoroughly and in a timely manner.
In 1947 Crawford & Company moved its headquarters to Atlanta. The company expanded its operations across the country, and by 1974, with the opening of an office in Great Falls, Montana, Crawford had an office in every state. These offices handled casualty and workers' compensation claims for all major insurance carriers. In 1957 Crawford began to expand its operations internationally with the opening of an office in London, England, and today the company has offices operating in sixty-three countries.
Crawford & Company has grown from a small regional operation to the largest independent provider of claims management solutions. Numerous acquisitions have supported this growth, and Crawford now has three major divisions: Broadspire, Global Property & Casualty, and Legal Settlement Administration. As of 2006, the company employed about 9,000 people worldwide. The Crawford family retains a majority ownership in the business.
Ken Shiver, Top Quality, Promptly: Crawford & Company's Winning Tradition (Atlanta: Crawford & Company, Inc., 1993).
Krista Reese, Decatur
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